We meet Arno Schilperoord, a global leader for Heineken who believes that coding is magic and poetry, offering the opportunity to create something from nothing and infinite possibility. Arno tells us how studying physics and using computer models and writing computer code to help in the analysis was his way into IT. He says that in IT everybody was learning things for the first time, and explains how designing resilient high-performance solutions was just a small step from his current practice of architecture. Arno tells us that great bosses are able to spot and resolve problems early, and that great leadership isn't just about technical expertise, it's about awareness, timing, and creating a culture of high performance and creating an environment where people feel safe and feel supported.