Host Sarah, co-owner of a small independent florist on the south coast, shares a funny yet revealing Monday when eleven voicemails from one customer escalated into anger — all because of the end of daylight saving time — and how a calm response turned the storm into a simple apology.

Music featured throughout this episode was generated under license using the Suno app. The lyrics for the introduction and closing segments were written by the podcast creator.

Additional sound effects used in this episode were sourced from Pixabay.com, a platform providing free-to-use media for creative projects.

Episode images (apologies Brennan Storr - I’m no artist and nobody would draw them for free) were created using ChatGPT.

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