In luxury hospitality, it’s not just about what guests say, it’s about what they signal.

In this episode of Hospitality AI Beat, AURA explores how Emotion AI is giving hotels the power to detect mood in real time, adjust service on the fly, and create moments of empathy that last long after checkout.

You’ll hear how brands like Conrad Tokyo, Hilton, Sofitel Paris Le Faubourg, Radisson RED, Loews Hotels, YOTEL, Henn-na Hotel, and Marriott’s M Beta are:
📸 Using facial and voice cues to interpret guest emotion
⚡ Triggering proactive service recovery before issues escalate
📋 Balancing AI insights with ethical transparency and opt-in design

Emotion is the next great differentiator in luxury—and now, AI can read the room before your team even walks in.