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Ep 30 – Scaling Operational AI across Healthcare – Dr. Edmund Jackson (UnityAI)
In this episode of The BetterCare Podcast, Amy Deaton (EvidenceCare) sits down with Dr. Edmund Jackson (UnityAI) during Nashville Healthcare Sessions 2025 to talk about where AI is delivering dependable value in healthcare operations today, and how to deploy it safely and responsibly.
Drawing on Edmund’s experience leading data science at HCA Healthcare and now building AI for clinical operations, they dig into why AI succeeds (or stalls), how to move beyond pilots, and what it looks like to deliver measurable value—not only in hospitals but across the broader healthcare ecosystem.
Key Takeaways- Operational AI first. Scheduling and access are ripe for agents; keep clinical decision-making out of scope.
- Voice + reasoning changed the game. Natural conversations + better research/reasoning models enable reliable, patient-friendly interactions.
- Trust is built with process. Humans-in-the-loop, transparent transcripts, and outcome monitoring make governance real—not just a checklist.
- Start small, de-risk. Target low-risk workflows (e.g., referral follow-ups, reminders) to prove value and earn expansion.
- Serve more than hospitals. Balance health system partnerships with ambulatory and other settings to learn faster and scale sustainably.
Dr. Edmund Jackson is the CEO and Co-founder of UnityAI. With expertise in data science and machine learning across healthcare, biotech, and finance, he has led innovations that improve healthcare quality and efficiency.
Previously, as Chief Data Officer at HCA Healthcare, Edmund spearheaded AI initiatives that enhanced clinical practices and saved thousands of lives. A visionary leader and mentor, he is dedicated to leveraging AI to transform healthcare and drive meaningful impact.
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The BetterCare Podcast is produced by EvidenceCare.
Sign up for email updates when new episodes are released.
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By EvidenceCare
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In this episode of The BetterCare Podcast, Amy Deaton (EvidenceCare) sits down with Dr. Edmund Jackson (UnityAI) during Nashville Healthcare Sessions 2025 to talk about where AI is delivering dependable value in healthcare operations today, and how to deploy it safely and responsibly.
Drawing on Edmund’s experience leading data science at HCA Healthcare and now building AI for clinical operations, they dig into why AI succeeds (or stalls), how to move beyond pilots, and what it looks like to deliver measurable value—not only in hospitals but across the broader healthcare ecosystem.
Key Takeaways- Operational AI first. Scheduling and access are ripe for agents; keep clinical decision-making out of scope.
- Voice + reasoning changed the game. Natural conversations + better research/reasoning models enable reliable, patient-friendly interactions.
- Trust is built with process. Humans-in-the-loop, transparent transcripts, and outcome monitoring make governance real—not just a checklist.
- Start small, de-risk. Target low-risk workflows (e.g., referral follow-ups, reminders) to prove value and earn expansion.
- Serve more than hospitals. Balance health system partnerships with ambulatory and other settings to learn faster and scale sustainably.
Dr. Edmund Jackson is the CEO and Co-founder of UnityAI. With expertise in data science and machine learning across healthcare, biotech, and finance, he has led innovations that improve healthcare quality and efficiency.
Previously, as Chief Data Officer at HCA Healthcare, Edmund spearheaded AI initiatives that enhanced clinical practices and saved thousands of lives. A visionary leader and mentor, he is dedicated to leveraging AI to transform healthcare and drive meaningful impact.
---
The BetterCare Podcast is produced by EvidenceCare.
Sign up for email updates when new episodes are released.
---
Follow Dr. Edmund Jackson
Follow EvidenceCare
X