Learning Matters

EP 31: From Training to Transformation: People-Centric Learning Strategies


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This week we're joined by Paul Stephenson Director, Learning - Client Relationships at TIAA to discuss his approach to learning and development. The secret is.... people. We cover everything from human connection, to AI, and cohort-based training. Hope you enjoy!

đź”— Connect with Paul Stephenson via LinkedIn: https://www.linkedin.com/in/paulr4stephenson/

đź”—Check out Pauls books here: https://www.lulu.com/spotlight/pr4s

đź”—Learn more about TIAA: https://www.tiaa.org/public

What's Inside This Episode?

People Over Tech: AI is a tool, not a replacement—L&D should always start with people.

Measuring Success: Using Six Sigma and real-world KPIs to track training impact.

Making Training Less Painful: Test-out options and adaptive learning paths.

AI in L&D: Enhancing coaching and leadership training.

Onboarding at Scale: How TIAA trains 100+ new hires per quarter efficiently.

Doing More with Less: Smart restructuring and redeploying talent.

At ttcInnovations, we help businesses create lasting change with immersive learning experiences. Through instructional strategy, design, and content development we empower employee confidence, performance, and results.

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