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There are many instances in a person's career where they can take a misstep and end up facing severe disciplinary action or even termination; but for emergency 911 telecommunicators, civil and even criminal charges can arise if the operator behaves in specific ways. Thankfully, these are few and far between, but it is important nevertheless to be aware of what our duty is as part of the First Responders framework. Join your host Erica as we discuss what effect TORT laws can have.

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