All procurement professionals and organizations want to improve, but the continuum from ‘typical’ to world-class is a long one. The more we can understand about what differentiates digital world-class procurement and how they operate, the more we can accelerate each team’s progression along that journey.

In this episode of The Sourcing Hero podcast, Host Kelly Barner is joined by Chris Sawchuk. Chris is a Principal and the Global Procurement Advisory Practice Leader at The Hackett Group. They recently released their 2021 Digital World-Class Procurement research, detailing how top performers are improving their efficiency, effectiveness, and customer experience.

In this conversation, Chris shares his perspective on:

How the ideals of digital world-class procurement is changing how we perceive all procurement organizations

Why investments in digital procurement transformation can make procurement more operationally efficient and provide a better ‘customer experience’ to internal and external stakeholders

The range of factors and inputs included in the idea of digital world-class procurement