"It's because we have to put good people behind those tools in order to make sure that they're actually not having false positives that shut down businesses."

Welcome back to the Business and Bytes Podcast! In this episode, hosts John Hansman and Ryan dive into a topic that’s becoming more urgent for businesses of all sizes: why the latest tech tools aren’t enough on their own to protect your company. Jon shares firsthand stories from the frontlines of cybersecurity—ransomware attacks, hacker conversations, and the real consequences of relying solely on firewalls and antivirus software.

Together, Jon and Ryan break down why having the right people behind your cybersecurity stack is just as important, if not more so, than any tool you deploy. They share lessons learned, actionable tips for business owners (no matter your size), and discuss how your employees’ decisions—and even a bit of “gut feeling”—can be the last line of defense against constantly evolving threats. Plus, there’s practical advice about risk assessments, managing AI use in your business, and why expertise can’t be automated away.

Whether you’re a solo entrepreneur or managing a growing team, this episode has something for everyone looking to understand the real-world challenges of business IT. Tune in and discover why, in today’s world, it’s people—not just the tech—that truly protect your business.

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00:00 "Tools Aren't Everything: A Cautionary Tale"

05:11 IT Expertise and Evolving Cyber Threats

07:48 Customized Business Solutions Expertise

11:51 New Malware Discovery Analyzed

15:04 Cybersecurity Costs: Expert-Driven Solutions

18:44 Cybersecurity: Complex and Constantly Evolving

23:42 Employee Risk Management

25:40 Expertise Trumps Tools

28:39 Comprehensive Business Risk Assessment Benefits

32:26 "Tools vs. Smart Partnership"