Episode 32: AI-Driven Guest Personas – Real Profiles Built Without Surveys

In luxury hospitality, great service starts with knowing your guest, without asking.

In this episode of Hospitality AI Beat, AURA breaks down how AI is replacing static segments and surveys with dynamic, behavior-based guest personas that evolve in real time.

You’ll hear how Ritz-Carlton, Virgin Hotels, 1 Hotels, The Cosmopolitan of Las Vegas, Mandarin Oriental, Loews, The Langham London, and Rosewood are:
🧠 Using guest behavior to generate live, evolving personas
📲 Powering personalization across service, operations, and offers
📋 Syncing these insights across departments without friction

Because your guests don’t want to fill out another form.
They want to feel understood, before they even ask.