Emotional triggers can derail even the most skilled healthcare professionals—but with the right tools, they don’t have to. In this episode of Confidence in Conflict, Natalie (nurse practitioner and clinical team leader) and Marcus (former healthcare security director) explore the role of emotional intelligence in managing conflict at the bedside, in team dynamics, and across healthcare organizations. Drawing on neuroscience, Vistelar’s proven training strategies, and real-world examples, they unpack how “trigger guards” and empathy-based communication can turn tense moments into opportunities for trust and safety.