Sign up to save your podcasts
Or
Share EP 32 - Digital Transformation: The Intersection of IT Modernization and Customer Experience featuring Bajinder Paul
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
EP 32 - Digital Transformation: The Intersection of IT Modernization and Customer Experience featuring Bajinder Paul
In this episode of The CX Tipping Point Podcast, Martha Dorris spoke with Bajinder Paul, experienced Chief Information Officer (CIO) across many federal agencies. Bajinder described what he learned from serving at agencies during crises, such as housing issues that were impacted by Hurricane Katrina or the banking crisis of 2009.
As demonstrated during the pandemic, having a modern infrastructure enabled USDA to deliver services to employees and customers quickly and effectively. As everyone worked and lived remotely, digital services were a must. Transforming services to be entirely digital requires the integration of a modern information technology network and infrastructure and an understanding of your customers and their needs and expectations. CIOs should partner with other members of the C-suite to build flexibility and resilience into the operations of an agency.
Specifically, in this episode, Bajinder shared his insights into:
- How a modern technology infrastructure impacts the services delivered to the public and employees
- The connection between and importance of the use of emerging technology to improving efficiency thereby improving the employee’s experience and engagement
- How CIOs and CX officials should partner to deliver internal and external services
- How industry can partner with federal CIOs to deliver services to their internal and external customers
- How companies can prepare to meet with federal CIOs
Bajinder is currently the Founder and CEO of Bajinder Advisory Services and can be contacted at [email protected]
Thank you for listening to this episode of The CX Tipping Point Podcast! If you enjoyed it, please consider subscribing, rating, and leaving a review on your favorite podcast platform. Your support helps us reach more listeners!
Stay Connected:
- Follow us on social media:
- LinkedIn: @DorrisConsultingInternational
- Twitter: @DorrisConsultng
- Facebook: @DCInternational
Resources Mentioned:
- Citizen Services Newsletter
- 2024 Service to the Citizen Awards Nomination Form
View all episodes
By Dorris Consulting International
5
2020 ratings
In this episode of The CX Tipping Point Podcast, Martha Dorris spoke with Bajinder Paul, experienced Chief Information Officer (CIO) across many federal agencies. Bajinder described what he learned from serving at agencies during crises, such as housing issues that were impacted by Hurricane Katrina or the banking crisis of 2009.
As demonstrated during the pandemic, having a modern infrastructure enabled USDA to deliver services to employees and customers quickly and effectively. As everyone worked and lived remotely, digital services were a must. Transforming services to be entirely digital requires the integration of a modern information technology network and infrastructure and an understanding of your customers and their needs and expectations. CIOs should partner with other members of the C-suite to build flexibility and resilience into the operations of an agency.
Specifically, in this episode, Bajinder shared his insights into:
- How a modern technology infrastructure impacts the services delivered to the public and employees
- The connection between and importance of the use of emerging technology to improving efficiency thereby improving the employee’s experience and engagement
- How CIOs and CX officials should partner to deliver internal and external services
- How industry can partner with federal CIOs to deliver services to their internal and external customers
- How companies can prepare to meet with federal CIOs
Bajinder is currently the Founder and CEO of Bajinder Advisory Services and can be contacted at [email protected]
Thank you for listening to this episode of The CX Tipping Point Podcast! If you enjoyed it, please consider subscribing, rating, and leaving a review on your favorite podcast platform. Your support helps us reach more listeners!
Stay Connected:
- Follow us on social media:
- LinkedIn: @DorrisConsultingInternational
- Twitter: @DorrisConsultng
- Facebook: @DCInternational
Resources Mentioned:
- Citizen Services Newsletter
- 2024 Service to the Citizen Awards Nomination Form