In this episode, Kerri Davis, CEO and Founder of Fortress, sits down with Kevin Owens, President of Property Management at RKW Residential, for a compelling conversation about confident leadership, intentional tech adoption, and creating a Ritz Carlton-level resident experience. Listen in to hear Kevin:

• Share how his unconventional path—from a psychiatric hospital program director to senior housing and then multifamily—shaped his calm urgency, people-first mindset, and relentless drive to grow and lead with perspective
• Reflect on his decision to join RKW after a transformative year in consulting, and how the company’s alignment of tech and heart, powered by Alfred, convinced him it was the right next chapter
• Break down his belief in starting innovation at the user level, building tech that elevates—not replaces—people, and why true differentiation in multifamily means balancing high-touch care with high-tech tools