Paul Abugattas has signed the books, run the stores, unloaded the containers, and stood outside a crime scene at 24 wondering what on earth to say to the SWAT team. He grew up outside Washington DC, didn't realize until he was 18 that he wasn't a US citizen, and spent the next three decades building a retail career that ran from a suburban drug store counter to running divisions of national brands. By the time he landed in Kansas City, he'd learned that the job is almost always the people.