We wanted to talk about dealing with difficult people. Actually, Ross wanted to call the episode "Dealing with [language warning]." This is about the people who feel superior, or entitled, or just want to show off, or who don't know any better. Jess Ho is our guest because she's worked in hospitality so she's dealt with them all. She's probably seen a greater range of horrible people than a brothel manager. She gives us some great insights.