Delivering bad news is one of the hardest tasks in healthcare—but with the right approach, it can also be one of the most meaningful. In this episode of Confidence in Conflict, Marcus (former healthcare security director) and Natalie (nurse practitioner and clinical team leader) explore compassionate communication strategies for breaking difficult news while preserving dignity, clarity, and trust. Grounded in Vistelar principles and the SPIKES framework, their discussion offers practical tools that every healthcare professional can use when facing life’s toughest conversations.