Say you're frustrated waiting for the bus and you fire off a tweet, "Where the hell is my bus?", there are three people at the SFMTA whose job is to respond to you to make sure you're ok. We found these very patient humans at the SFMTA whose jobs we never want to have, and ask them: what's it like to be on the receiving end of all our ire?

As it turns out, it's not all terrible. SFMTA's Schad and Rick tell us all about behind the scenes stories of responding to your Muni complaints and real life crisis -- everything from violent crimes to a lost scarf.

You can find Schad, Rick, and their colleagues at @sfmta_muni.