In this episode of the Driveway Marketing podcast, I break down all the buzzwords and translate what they actually mean for your daily operations, whether you’re running a two-person show or overseeing a team across several states. I use real-world scenarios (like client onboarding, customer follow-ups, and referral outreach) to explain how automation boosts consistency and saves time for you and your team, while AI opens doors for smarter decision-making and personalized touchpoints at scale. Plus, I unpack what language models like ChatGPT really are, why “training it in your voice” can be a game changer for your communications, and how AI-powered “agents” are redefining what a great customer experience feels like.If you’ve ever wondered how to get started with AI or automation without feeling overwhelmed, or what’s actually working for real businesses today, this episode is your crash course and motivation to put these powerful tools to work.

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