Shelby Scarbrough, author of "Civility Rules! Creating A Purposeful Practice Of Civility" & founder of Practical Protocol, began her career as a political appointee in the Reagan and Bush administrations. Today, Shelby is helping to shed light on the power of practicing civility and the meaningful impact it can hold on society. In this episode, Shelby discusses her inspiring upbringing in politics among figures such as Nelson Mandela and how she found her #pivot2purpose by building practices of civility.