Quality is more than processes, protocols, procedures and profit. Its about People. Our #QualityMatters Podcast episode this week dives into one CEO's solution to the often neglected Human Element. In fact he writes over 9200 Birthday Letters annually alone.

A CEO who writes 9,200 employee birthday cards a year explains the value of gratitude Sheldon Yellen, CEO of the property-restoration company BELFOR Holdings, Inc., hand-writes birthday cards to each of his 9,200 employees as a way to say thank you.

https://www.businessinsider.com/ceo-writes-7400-employee-birthday-cards-each-year-2017-6

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