Welcome to Episode 36 of The Customer Service Gold Dust Podcast.

In this episode, Gavin is joined by Customer Experience Professional, Gregorio Uglioni.

Gregorio is a Digital & Business Transformation Specialist and also the host of the CX Goalkeeper Podcast.

We hear him compare the various ways in which CX can be related to football (or soccer); why statistics can be a useful tool but shouldn't overshadow the main goals; and why the term 'Business To Business' is missing the most important element.

------

You can find Gregorio online at:

LinkedIn

------

This podcast is hosted by Gavin Scott, an inspirational and entertaining

Professional Speaker, facilitator and trainer using business success,

sports experience and a genuine ability to win people over to deliver

key messages.

To get in-touch with Gavin find him online or on Social Media at:

 https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/