Last-mile delivery has evolved into one of the most important and complex elements of modern commerce. As the final point of contact between a brand and its customer, it directly shapes satisfaction, loyalty, and perception. Today’s consumers expect speed, flexibility, and personalization—often driven by the convenience of same-day or even 10-minute deliveries.

In this episode of the Asia Tech Podcast, Gautam Kumar, co-Founder and CEO of FarEye, breaks down why last-mile delivery is no longer just a logistics function—it’s the final, critical touchpoint in customer experience.

Some of the topics that Gautam covered in detail:

• Last-mile delivery is the real “storefront” of modern commerce. No matter how amazing your product is, the last-mile experience is what your customers remember.
• Generative AI Is transforming routing and real-time optimization.
• Data-driven delivery is about personalization and prediction. FarEye leverages historical data to optimize delivery attempts.
• Failed deliveries aren’t just costly, they’re environmentally harmful. Every failed delivery means more fuel, more emissions, and added pressure on the logistics system.
• Luxury deliveries will become a differentiator.
• Gen Z and Millennial consumers expect speed, transparency, and sustainability.