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In different agencies around the country emergency operators are tasked with various jobs. Some agencies have their workforce clearly demarcated between "call takers" (those who process the incoming 9-1-1 calls) and "dispatchers" (those who send those 9-1-1 calls out to field units). Some agencies have their telecommunicators do both. We have generally talked about agencies who have the split approach, but there are unique challenges and opportunities for those who work in centers where they both process and send on emergency calls. Joining us this week is one such operator, Alex Chiasson from the town of Waltham, Massachusetts, to discuss how that works.  

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