Sean: All right. Next question. As a leader, how do you manage a team or a team member that broke your trust? There we go.

Le-an: Very interesting question. So like I mentioned, I've had times in my leadership that - I've been very honest with this with people, they know - mostly if they ask some things, I do forget because I don't know. I don't know how to bring that up. But like, whenever people break the trust, there is usually like, I always give people the benefit of the doubt. That's one of the things that my mom taught me over and over again is always giving people the benefit of the doubt. There's always more to the story that you see. And when I was at a very short stint as a journalist, I also learned the lesson that people might, will say something on the surface, but something else is going on.

Le-an: So usually when people break my trust, I know that something might have gone wrong, that they're either too shy to admit it or they're too ashamed to admit it. So then I give them that space of like, okay, basically I give them that feedback of you admit that something did go wrong and you didn't you weren't able to tell me or you broke my trust in this way. Are you still going to do this going forward? Of course. Nine out of ten, they'll say, 'yes, I won't do this moving forward.' But then the next time that it does happen, you already had that commitment with them, that they know that what they did was wrong and they broke your trust. And they also agreed, even though it might have been half-heartedly, that 'I will not do this again and they do it again.' That's now up to them. That's not any more me. That's not anymore, like anything that the company was doing. It's now their responsibility to live up to their words.

Le-an: So whenever the second time opens, usually they're really nice, and then usually sooner or later they actually let themselves out. That's one of the things I've seen multiple times is then they see like, 'Oh crap, they're not going to trust me anymore to do this. I'm just going to go.' So that's kind of the natural thing that does happen.

Sean: Yeah. Yeah. And it's always really good when they show themselves the door because we don't have to do all of this government-required stuff and, you know, giving them something, even if they're the ones who screwed up. Good answer. Good answer.

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