Welcome to Episode 39 of The Customer Service Gold Dust Podcast.

In this episode, Gavin is joined by Jamie Thorpe.

Jamie is CX, Research and Engagement Professional and is the Head of Experience Management at Ipsos MORI CX.

We hear him pinpoint why priorities are always an essential part of any roadmap; when mediocrity is the thing to be feared - not digitisation; and the tangible benefits of communicating with customers during the Credit Crunch.

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You can find Jamie online at:

LinkedIn

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This podcast is hosted by Gavin Scott, an inspirational and entertaining

Professional Speaker, facilitator and trainer using business success,

sports experience and a genuine ability to win people over to deliver

key messages.

To get in-touch with Gavin find him online or on Social Media at:

 https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/