<p>Lukas Alexander, VP of Customer Experience at Churn Zero, discusses how creating a customer success mindset can help every department throughout your company.</p><p>He also covers how to support CSMs in proactively engaging customers with support and guidance, plus the skills you should be prioritizing to develop your CSM team.</p>

Lukas Alexander, VP of Customer Experience at Churn Zero, discusses how creating a customer success mindset can help every department throughout your company. He also covers how to support CSMs in proactively engaging customers with support and guidance, plus the skills you should be prioritizing to develop your CSM team.

Ep. 4 | Adopting a customer success mindset with Lukas Alexander

Technology is moving at exponential rate and so is the way that we learn, adapt and lead successful employees and organizations. Join Rich Fernandez on the Return on Intelligence podcast, powered by Absorb LMS and SIY Global, as we explore influential leaders within the learning leadership space who share real stories, successes, failures and the drive that keeps them going to take on today's biggest learning challenges. Learn more: https://absorbl.ms/ROIdetails

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Ep. 4 | Adopting a customer success mindset with Lukas Alexander

Ep. 4 | Adopting a customer success mindset with Lukas Alexander