SaaS Life (saaslife.fm)

Ep 4: Fueling the Rocket Ship

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Labor Day - is that a day startup founders should work on their business or not? What about other holidays? The weekends? You can get a lot done depending on your priorities, products, and projects. 

On this episode of saaslife.fm, Sam Schrup and Chris McAleenan discuss work cadence and taking some downtime to reset. Then, fuel and launch the rocket ship. Countdown to blast off! 

Highlights from this Episode:

  • TextRetailer: Sales demos/product tours turn into deals with new merchants. 
  • Purpose of Call: Forget features, sell the concept - have you heard enough?
  • Pre-qualifying Clients: What are their most pressing needs? Pain points? 
  • Customer Customization: Show don’t tell them how product works with demos.
  • Feature Request: TextRetailer delivers/rolls out new coupon discount system.
  • Discount/Coupon Codes: Foundation for a subscriber referral system.
  • Customer Success: Content and education on what works and what doesn’t.
  • Strengths and Weaknesses: Optimize customer support and development.
  • How Not to Hire: Don’t skip over the employee handbook side of things. 
  • Contractors: Come onboard and do what they know to add value to company.
  • Company Culture: Understand why and how to work together w/ preferred tools.
  • Reason to Change: When existing tools do not meet needs, be open to change.   

    • Links and Resources: 

    SaaSLife.fm

    Sam Schrup on Twitter

    Chris McAleenan on Twitter

    TextRetailer

    PipeTech Project

    SavvyCal

    Help Scout

    Zendesk

    Linear

    GitHub Issues


    Intro music by Monkey Warhol licensed under Creative Commons Attribution 4.0 International (CC BY 4.0).

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    SaaS Life (saaslife.fm)By Chris McAleenan, Sam Schrup