Wondering what you can do as a service based business during something no one planned for? Not many businesses can say they had a "pandemic" planing section of their SOP's or emergency planning documents so this is all new for many of us.

In this episode, Dominique talks with us about how many 9-5's will suffer significantly from this while many online business owners may be a step ahead in the race to thriving during this unforeseen journey.

She stresses the importance to use this time to be humanized in your business and show your clientele your ability to be  understanding and empathetic. Whether it's with a lenient refund policies, amped up customer service support with cancellations, or reaching out and being one step ahead of meeting your people where they are before they reach out with questions. 

As business owners Dominique wants us to really take this as an opportunity to be innovative, show out and show up for our communities, clientele, and the people we serve. Letting the people you serve know you're here as a company is critical in showing your empathy. 

This is the perfect episode if you're wondering what to say or how to show up as a business owner during this pandemic.