The Digital Formula

Ep. 4 - IT Service Management: Jim Baranoski

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The Digital Formula podcast discusses digital transformations, the reasons for their failure, and how to ensure success by aligning services to strategy, architecting solutions well, and delivering them in an agile fashion.

  • Jim Baranoski, an ITSM expert, is the guest in episode 4.
  • ITSM ensures that IT services meet the needs of customers and supports organizational goals.
  • ITSM processes include incident management, problem management, change management, asset management, and more.
  • AI, such as ServiceNow's Gen AI, can improve productivity and transform user experiences in ITSM.
  • ITSM helps organizations adapt to evolving technologies like AI and machine learning. - Organizational change management is critical for successful ITSM implementation and adoption.


    • Jim can be reached via email at [email protected] and via his LinkedIn profile - https://www.linkedin.com/in/jimbaranoski.


    Please reach out to us by sending an email to ⁠podcast@⁠leanscaledarchitects.com :-)

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    The Digital FormulaBy LSA Digital