Learn the questions you need to ask (and, importantly, the order in which you need to ask them) so that you can get to the heart of a problem, which is the only way to actually discover its best solution. This episode begins with the story of a man whose voice has been celebrated and adored the world over. But were it not for a fateful accident in his youth, it's possible that angelic voice might never have been heard from at all.This story illustrates the power of limitations -- and when it ...