In this insightful episode, we're joined by Carrie Charles, CEO of BroadStaff, for an in-depth discussion on the evolving landscape of workforce management in the wireless retail industry. As millennials and Gen Z become the majority of the workforce, understanding and engaging these generations is not just an option—it's a necessity. 🌍💼

Carrie shares her expert perspective on the challenges of high turnover rates within the industry and the significant costs associated with replacing employees. We delve into effective retention strategies that resonate with younger generations, including fostering a workplace that values their voice, creates meaningful work, offers flexibility, and provides clear paths for growth and mentorship. 🛠️

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