Most trust doesn’t break at the surface — it erodes quietly after someone becomes a client. In this episode, Sandra Martini reveals the hidden experience gaps that cause clients to disengage and churn without ever complaining, even when delivery is strong.

Key Takeaways:

• Trust leaks most often occur after the sale, not before.
• Clients leave due to small, compounding experience gaps, not one big failure.
• Four hidden gaps quietly erode trust: Now What?, Energy Drop, Assumption, and Inconsistency.
• Clients experience transitions, while businesses focus on task delivery.
• Experience is a design problem, not a people problem — trust scales through clarity, not effort.

https://themartiniway.com/category/trust-leaks-podcast/