Urban parcel delivery isn’t just difficult—it’s a different game entirely.

Narrow streets, dense foot traffic, unpredictable building layouts, parking tickets, stolen packages, damaged vans, invisible supervision... Welcome to the high-stakes chessboard of city logistics.

In this episode, Jim Royce draws from his hard-won experience in the outer boroughs of New York City to unpack the five core challenges that plague urban delivery operations—and the hidden costs that most operators miss. Whether you’re managing vans in Brooklyn or e-bikes in downtown Minneapolis, the lessons here apply.

Forget the myth that urban delivery is chaos that you must simply survive. With the right operational mindset, cultural protocols, and cost-awareness, it becomes not only manageable—but winnable.

You’ll walk away with a clearer understanding of:

• Why parking strategy isn’t a nuisance—it’s a financial firewall
  

• How decentralized delivery weakens supervision, and what to do about it
  

• The ripple effects of equipment loss, route friction, and theft
  

• Proven systems for tracking, accountability, and cost control
  

• Why what works in suburbia won’t work here—and what to do instead
  

If you’ve ever wondered why your best suburban system falls apart in the city, this is the episode that tells you why—and what to do next.