Today’s interview is with Natalie Britt, Director of People & Culture at Hays Australia & New Zealand.  We had a great conversation about how Hays has totally transformed its culture in the past couple of years.

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We discussed:

- How Hays went from a traditional employer to having one of the best flexibility policies in their industry, with 80%+ engagement scores from staff surveys

- How wellbeing and flexibility are priorities for the business, and how, on a company level, they are thinking about the whole person, not just about their business performance 

- How giving more autonomy to people has had really positive results with people’s personal motivation

- The emphasis on being who you are, sharing vulnerabilities, and reframing them into strengths

- How they really seek to understand where their people are coming from, from a deeper place, what drives them and how to understand themselves better, to achieve personal growth.  

- How they enable people to feel safe psychologically, and being okay giving and receiving feedback

- How they are able to keep the social element of work going, even when people aren’t all working together

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