Conflict Happens. Big Emotions Happen. In this episode, Doug Noll shares with us how to quickly deescalate a conflict by "listening people into existence." In this episode, you will learn

• what kind of statements to use
• what statements to avoid
• the power of discernment

Douglas E. Noll, JD, MA left a successful career as a trial lawyer to become a peacemaker. His calling is to serve humanity, and he executes his calling at many levels. He is an award-winning author, teacher, trainer, and a highly experienced mediator. Doug’s work carries him from international work to helping people resolve deep interpersonal and ideological conflicts to training life inmates to be peacemakers and mediators in maximum-security prisons.

His fourth book, De-Escalate: How to Calm an Angry Person in 90 Seconds or Less, was published by Beyond Word Publishing in September of 2017. De-Escalate is now in four languages and its second printing.

He is the co-founder of Prison of Peace, and creator of the Noll Affect Labeling System. In 2012, Doug was honored by California Lawyer Magazine as California Attorney of the Year.

Support the show

Thanks for listening! If you enjoyed this episode, please support us on Patreon.

For more leadership tools, check out the free workbooks at KylaCofer.com/freestuff.

Book Kyla to speak at your event here, or to connect further, reach out to Kyla on LinkedIn and Instagram.

All transcripts are created with Descript, an amazing transcript creation and editing tool. Check it out for yourself!

Leadership School Production:
Produced by Kyla Cofer
Edited by Neel Panji @ PodLeaF Productions
Assistant Production Alaina Hulette