In this episode, Kristen introduces her new co-host, Russell Bourne! Together, they review

• Now, Discover Your Strengths by Don Clifton

This book contains a strength assessment and provides a guide for how to lead your team based on their skills. Listen in and hear Kristen and Russell discuss their strengths and whether or not it's worth the read!

Next month, they will review Digital Customer Service, by Rick Delisi and Dan Michaeli. The new episode will be available on November 4th, 2021.