In this episode, Kristen and Russell review <ul><li><a href='https://www.target.com/p/digital-customer-service-by-rick-delisi-dan-michaeli-hardcover/-/A-84315389'>Digital Customer Service, by Rick Delisi and Dan Michaeli</a></li></ul>These authors explore our changing world and how technology is shifting the customer success field. Listen in and hear Kristen and Russell discuss their strengths and whether or not it's worth the read! Next month, they will review <a href='https://www.amazon.com/Reimagine-Customer-Success-Designing-Organizations/dp/1637304366'>Reimagine Customer Success by Sasi Yajamanyam</a>.

In this episode, Kristen and Russell review Digital Customer Service, by Rick Delisi and Dan MichaeliThese authors explore our changing world and how technology is shifting the customer success field. Listen in and hear Kristen and Russell discuss their strengths and whether or not it's worth the read! Next month, they will review Reimagine Customer Success by Sasi Yajamanyam.

In this episode, Kristen and Russell review&nbsp;<ul><li><a href="https://www.target.com/p/digital-customer-service-by-rick-delisi-dan-michaeli-hardcover/-/A-84315389" rel="noopener noreferrer">Digital Customer Service, by Rick Delisi and Dan Michaeli</a></li></ul>These authors explore our changing world and how technology is shifting the customer success field. Listen in and hear Kristen and Russell discuss their strengths and whether or not it's worth the read! Next month, they will review <a href="https://www.amazon.com/Reimagine-Customer-Success-Designing-Organizations/dp/1637304366" rel="noopener noreferrer">Reimagine Customer Success&nbsp;by Sasi Yajamanyam</a>.

Ep. 41 - Digital Customer Service

Brought to you by The Success League, this podcast focuses on books, articles and other resources for customer success. Host Kristen Hayer will be reviewing each book and article, and giving you an honest assessment of whether or not it is worth your time. There is so much customer success content out there. This podcast designed to help you cut through the clutter, and give you outside ideas on leadership that will support your customer success career.

Share Ep. 41 - Digital Customer Service

Sign up to save your podcasts

Ep. 41 - Digital Customer Service

Ep. 41 - Digital Customer Service