Today, I'm connecting with Rach Matters, Senior Program Manager at Linktree. Rach’s sweet spot is joining fast-growing organizations with a blank job description, and she’s had the privilege of learning company building through EA-exec partnerships with Linktree’s Alex Zaccaria and seasoned entrepreneur Janey Martino.

In this episode, we cover:

• Why worrying is like a rocking chair—it keeps you busy but gets you nowhere
• Scaling herself alongside one of Australia’s biggest tech success stories
• Supporting leaders through hypergrowth and high-stakes moments
• The EA-executive relationship and the magic of high-trust partnerships
• Creating calm in chaos (while secretly thriving in it)
• Why waiting back isn’t Rach’s style
• Understanding the individual needs of your leadership team (it’s not one-size-fits-all)
• Strategic restraint—bringing deep knowledge of the leadership team into operations and learning to 10x things without adding process friction
• Taking pieces of wisdom from each leader you work with
• Low-key Sundays and the power of rest

Connect with Rach on LinkedIn here. 

A note from your host, Laura:

My goal for Calling Operator is to open-source stories from startup operators across various functional areas and learn how they excel at building and scaling companies. As a Chief of Staff, I often find myself in (virtual) rooms with people facing similar challenges and reinventing the wheel. I want this podcast to open a line for operators across Australia and New Zealand to learn from fellow operators. Each episode shares personal stories, the execution behind big ideas, career-defining moments, successes, failures, and lessons.

Guest ideas?

Do you have an operator on speed dial who could be perfect for the show? Please share your suggestions with me via LinkedIn.
 

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