Welcome to Episode 42 of The Customer Service Gold Dust Podcast.

In this episode, Gavin is joined by Graeme Forbes.

Graeme is the Founder of Lightbulb Performance Coaching and has been involved in Customer Service throughout multiple positions over many years.

We hear him discuss why taking a genuine interest in customers is so vital; how his potential sphere of influence has grown in 2021; and how a phone call with a mortgage company gave him hope when he needed it most.

------

You can find Graeme online at:

LinkedIn

 Email: [email protected]

------

This podcast is hosted by Gavin Scott, an inspirational and entertaining

Professional Speaker, facilitator and trainer using business success,

sports experience and a genuine ability to win people over to deliver

key messages.

To get in-touch with Gavin find him online or on Social Media at:

 https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/