🎙In this episode of Under the Microscope with Jenny, host Jenny Germano sits down with Michael Andrud, CEO and Founder of Lüt., to break down operational best practices for cannabis retail payments. Michael shares his background in financial services and how that experience informs his approach to navigating payments in highly regulated cannabis environments. The conversation explores the real risks of cash-heavy operations, common misconceptions around payment processing, and the compliance and regulatory concerns tied to payment options like cashless ATMs. Jenny and Michael also discuss the importance of creating consistent customer payment experiences, aligning payment solutions with business models, and effectively implementing loyalty programs. They dive deeper into staff training, documentation, fraud prevention, transparency, and optimizing payment workflows to reduce risk and improve operational efficiency. This episode offers practical guidance and actionable insights for dispensary operators looking to strengthen their payment processes while navigating an increasingly complex regulatory landscape.

🌿𝗢𝘂𝗿 𝗛𝗼𝘀𝘁: Jenny Germano, Founder of ICS Consulting

⏰𝗧𝗶𝗺𝗲𝘀𝘁𝗮𝗺𝗽𝘀⏰

00:57 Guest Introduction: Michael Andrud

𝗟𝗲𝗴𝗮𝗹 𝗗𝗶𝘀𝗰𝗹𝗮𝗶𝗺𝗲𝗿: The content shared on this channel - including all videos, podcasts, interviews, and discussions is provided for educational and informational purposes only. It is not intended as legal, compliance, or business consulting advice, and should not be relied upon as such. Laws and regulations surrounding cannabis and related industries vary by jurisdiction and are subject to change. Always consult with a qualified attorney or licensed professional before making decisions that could have legal or regulatory consequences for your business. Listening to or viewing this content does not create a client relationship between you and ICS Consulting, Under the Microscope with Jenny, Jenny Germano, or any of the podcast’s guests. Any opinions expressed are those of the individual speakers and do not necessarily reflect the views of ICS Consulting or its affiliates.