This week in the Accelerator: Everyone talks about Customer Experience but how do you find value in this generalized term? Where do Personas and Customer Journeys add value and what typical mistakes do organizations make? In this episode host Allison Hartsoe speaks with Ehow Chen from Ambition Data about these challenges and more. By connecting Customer Value to Customer Experience a beautiful, logical order of operations emerges which satisfies all.      Please help me spread the word about building your business’ customer equity through effective customer analytics. Rate and review my podcast on Apple Podcast, Stitcher, Google Play, Alexa’s TuneIn, iHeartRadio or Spotify. And do tell me what you think by writing Allison at [email protected] or ambitiondata.com. Thanks for listening! Tell a friend! Learn more about your ad choices. Visit megaphone.fm/adchoices

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