In this enlightening episode of the "Love Not Fear" podcast, host David Henzel is joined by a renowned customer and employee retention expert Joey Coleman. Joey is the author of the bestselling books "Never Lose a Customer Again" and "Never Lose an Employee Again," where he provides strategies on employee retention and customer satisfaction. He is a sought-after keynote speaker and consultant for businesses eager to improve their onboarding processes and employee engagement.

The discussion traverses the intricate landscapes of building positive workplace cultures and effective onboarding processes. Joey Coleman advocates for applying successful business principles to family life, positing that clear communication and shared values are key in both settings. This episode delves into concepts like the activate phase in employee journeys and the power of meaningful interactions that can spark employee enthusiasm and retention from day one.

David and Joey explore practical strategies for transitioning startups into thriving enterprises with robust onboarding, emphasizing that onboarding starts well before the job interview. They underscore the need for authentic company values and creating a workplace environment where employees are viewed as colleagues rather than just coworkers.

"Creating a culture filled with values-based principles rather than just policies can radically transform employee experience." – Joey Coleman

In Today’s Episode:

❤️ Transform onboarding by starting before the interview process, ensuring that company values and culture resonate early with potential employees.

❤️ Foster deep connections among employees by cultivating a culture where coworkers transition to becoming colleagues, prioritizing meaningful, genuine relationships.

❤️ Implement memorable first-day experiences that give new hires something positive to talk about, embedding them within the company culture from the outset.

❤️ Balance business leadership with empathy by regularly reading fiction, which broadens perspective and nurtures emotional intelligence.

❤️ In remote work settings, use analog touchpoints like sending personalized gifts to create a tangible sense of belonging and connection.

"Onboarding starts before the interview. It's an investment in setting expectations and culture before day one." – Joey Coleman

In today's fast-evolving business landscape, fostering a workplace culture rooted in love and mutual respect is no longer a luxury - it's a necessity:

🤍 Implement transformative onboarding:

Begin the onboarding process well before the official start date. Engage potential hires by sharing your company's mission, vision, and values through various pre-hire touchpoints. This could be through welcome emails, interactive webinars, or virtual office tours that showcase your company's culture.

🤍 Cultivate deep, personal connections:

Encourage your team to form bonds that transcend professional necessity. Organize regular team-building activities that are not just fun but also allow team members to share personal stories and experiences.

🤍 Adopt a remote-first approach:

For remote teams, ensure that every member feels connected, regardless of their location. Regular video check-ins, virtual coffee breaks, and digital 'get to know you' sessions can make remote employees feel as integral as those in-office.

🔊 If you found value in today’s episode, don’t forget to subscribe to our channel and share this podcast with friends. Your support helps us spread the message of love over fear and reach more listeners. Remember, growth begins at the end of your comfort zone.

By challenging your views and embracing the possibility of being wrong, you can foster personal growth and a more fulfilling life. Start your journey today, and let us know how it goes!

Resources:

• Joey Coleman's LinkedIn: https://www.linkedin.com/in/joeycoleman1/ 
• Joey Coleman's Website: https://joeycoleman.com/ 
• Joey Coleman's Book "Never Lose a Customer Again"
• Joey Coleman's Book "Never Lose an Employee Again"
• Mindset: The New Psychology of Success by Carol Dweck
• The Four Agreements by Don Miguel Ruiz

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