Episode 45, a second conversation with Brianna Sheehan of Mint Piercing Studio in Iowa. This time we get into the hard work behind the scenes in a successful studio. Team communication and inventory management, and how apps and systems can make it much easier. Training piercers and counter staff. Is it better to start from scratch, or retrain someone with existing experience? And of course, jewelry. We talk a lot about how we learn from our vendors and how to apply those lessons.