Julien Thuy who is an Enterprise Relationship Manager at Glassdoor (UK) shares interesting tips on Account Management and B2B Enterprise Relationship Management to help boost your end results. 

About Julien

Julien is a seasoned Enterprise Relationship Manager and Account Manager who has worked with leading companies like Blue Jeans Network in the past.

About Glassdoor

Glassdoor is one of the world’s largest job and recruiting sites. Their mission is to help people find a job and a company they love. Glassdoor pairs the latest job listings with information from employees on what it’s like to work at a company, such as company reviews and salary details. Glassdoor helps employers recruit and hire quality talent.

Top ten takeaways from the episode:

1. “Finding new strategies for business is always a crucial part of everyday for me!”

2. “Users come to Glassdoor because we have a network of high quality users and employees.”

3. “I like to meet with the right people in a company and find out why they would need a solution like ours before I start a Sales conversation.”

4. “Knowing your customers like the KYC process in the banking industry can actually be useful in B2B!”

5. “You can’t have the same material sent to everyone. Having the right message for the right person is easy to do when you build a good business/enterprise relationship. For this to happen, you need to have the right mindset and not be just a random sales guy!”

6. “Try to think of Account Management as treating your clients like you treat your colleagues!”

7. “I like to build Enterprise Relationships with this in mind: partnering together to achieve goals together.”

8. “You have to have regular reviews to understand changing customer behavior to understand when is the right time to upsell/cross-sell something.”

9. “By talking to clients and partners regularly, it is easier to build a relation and identify upselling/cross-selling triggers.”

10. “Ask the right questions to get the right results!”

About the podcast

Sunny Side Up is a series of 15-minute podcasts. Leaders and innovators share what they’ve learned in the B2B tech sector on topics related to marketing, product management, sales, and leadership.