Welcome to Episode 46 of The Customer Service Gold Dust Podcast.

In this episode, Gavin is joined by Alec Dalton.

Alec is a Service Operations Advisor and Best-Selling Author.

We hear him discuss the importance of understanding why some companies - such as Disney - are so successful at making their guests feel special; the reason why service operations are so vital to any company; and how to make sure that organisations are attenuating their customer-facing language to the right and proper situations.

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You can find Alec online at:

LinkedIn

Website

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This podcast is hosted by Gavin Scott, an inspirational and entertaining

Professional Speaker, facilitator and trainer using business success,

sports experience and a genuine ability to win people over to deliver

key messages.

To get in-touch with Gavin find him online or on Social Media at:

 https://gavinscott.me/

https://www.linkedin.com/in/gavinscottltd/