📍Full episode details here: https://links.growthandscaling.com/469

Join in as Ken Gavranovic, CEO of Product Genius, shares his journey from self-taught coder to founding Interland, which grew to $200 million and went public with Microsoft backing. He’s also led transformations at Cox Communications and advised a Fortune 20 healthcare company on cloud strategies.

Ken’s latest venture, Product Genius, uses AI to supercharge customer support with digital employees that handle tasks like real-time assistance at hotels or bowling alleys—boosting efficiency and customer experience.

Ken shares key lessons from his journey—how early mistakes in partnerships taught him the power of clarity in roles and objectives. Tune in to The Smart Way to Solve Business Problems Effortlessly for insights on navigating challenges and leveraging AI for smarter solutions.

Ways to connect with Ken Gavranovic:   

🔗 Email: [email protected]

🔗 Personal LinkedIn: https://www.linkedin.com/in/gavranovic/

🔗 Company LinkedIn: https://www.linkedin.com/company/product-genius-corporation/

What’s in this episode:

01:18 Who is our guest for today and how did he start his journey

01:55 What excites him the most in his current work

02:25 How did he get into technology

02:57 What role did his childhood play in shaping his career

03:57 What challenges did he face as an entrepreneur

05:20 How did he secure his first major investment

07:00 Why did he believe every business would move online

07:13 What was his boldest business decision

08:00 How did he scale his company to a $200M IPO

10:25 How can CEOs solve people problems in growth

11:37 What lessons did he learn

12:27 How did he uncover the real problem in cloud transformation

15:47 www.captains.council.com

17:26 What mistakes do companies make when implementing technology

18:26 How does he ensure business outcomes over tasks

20:17 How should teams focus on outcomes, not just tasks

20:50 What should businesses ask before adopting new tools

21:44 How does monitoring improve customer experience

22:37 What must scaling businesses know

23:09 How can owners avoid being stuck as operators

25:18 Why should AI enhance, not replace, humans

26:31 How does AI improve real-world business operations

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👉 I highly suggest you watch this entire exchange between Ken Gavranovic and ⭐️Todd Westra 📈

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