Chair of Supply Chain Management Jim Francis, has led Mayo Clinic's supply chain for 27 years and built something almost no health system has: a commercial operation with eight revenue-generating businesses that now offset 73% of supply chain operating costs. Jim shares the keys to successful healthcare supply chain commercialization, his annual strategic planning discipline, and why he believes the industry still isn't collaborating enough on shared problems.

Chapters:

0:00 Introduction

1:06 What "Chair of Supply Chain Management" means at Mayo Clinic

1:53 Teaching and talent development inside Mayo

2:42 Industry generosity and the mentor who shaped Jim's career

6:01 Building and sustaining a strategic plan for 27 years

7:38 The art vs. science of supply chain strategy

8:26 Biggest successes and failures from the strategic planning process

9:46 How Mayo launched its commercial supply chain business 18 years ago

12:43 The three keys to commercial success in healthcare supply chain

13:08 What "taking it out of hide" means and why it works

14:25 Collaboration, SMI, and why the industry isn't doing enough of it

17:05 Patience as a leadership discipline in long-term partnerships

18:32 27 years of team tenure and what sustained loyalty actually requires

20:15 Financial pressures in healthcare today and supply chain's expanding role

22:19 Why supply chain is finally moving upstream

23:37 Digital transformation, AI, and the next three to five years

26:22 Parting thoughts