Engaging in the Next

Ep. 47 - Pressing Reset on “Expert”: AI in the Association World


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In this episode, Carlos Cardenas, CAE, AAiP, senior strategic consultant at DelCor and Board President of Association Latinos, shares a perspective shaped by experience across every layer of the association space—from member to IT leader to strategist. At the center of the conversation is a key shift: moving from chasing AI as a tool to thinking about it as a strategic partner. Carlos challenges the idea of “AI experts,” emphasizing that in a rapidly evolving landscape, the real advantage comes from experimentation, curiosity, and a willingness to learn. The discussion also explores what’s at stake. As generative AI becomes a faster, more accessible source of information, associations must rethink their value—defining their competitive moat, strengthening trust, and delivering experiences that go beyond what a tool can provide. Carlos underscores the role of leadership in creating a culture that supports learning and innovation, not fear and hesitation. Throughout the episode, a consistent theme emerges: the future doesn’t belong to those who claim expertise, but to those who are willing to evolve.

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