Welcome to Episode 49 of The Customer Service Gold Dust Podcast.

In this episode, Gavin is joined by James Dodkins.

James is a Speaker, Author and Customer Experience Rock Star.

We hear him discuss his journey from the award-winning guitarist in a heavy metal band to becoming a CX evangelist; he highlights how much of today's organisational structure is still based on a potentially outdated theory from 250 years ago, and why focusing on the needs of the customer instead of just their wants should lead to long-lasting success.

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You can find James online at:

LinkedIn

Instagram

 Website

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This podcast is hosted by Gavin Scott, an inspirational and entertaining

Professional Speaker, facilitator and trainer using business success,

sports experience and a genuine ability to win people over to deliver

key messages.

To get in-touch with Gavin find him online or on Social Media at:

 https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/