Takeaways

• The more you focus on technical tasks, the less strategic you become.
• It's essential to lift your head up and look at the bigger picture.
• Delegation is key to maintaining strategic focus.
• Saying no can lead to greater progress and focus.
• Replicating processes is crucial for consistent service delivery.
• Understanding your role helps in managing tasks effectively.
• Custom services require structured processes to manage chaos.
• Team dynamics are vital for achieving long-term goals.
• Strategic thinking should be prioritized over technical execution.
• Balancing both roles is challenging but necessary for growth.

Episode Transcript.