It is almost always out of site and out of mind.  But when it breaks, it might present a more complicated problem than simply ordering a new one for a replacement.  Many houses in north America are heated by central furnaces.  They are designed to work with minimum maintenance needs, but they do break.  Sometimes it is better to replace them than to repair.  Where do you go to 'buy' a new furnace?  How can you determine which brand and model is more suitable?  If you have more than one quote, how do you decide which offers more value?  Our guest, Jacqui Woods-Powell just replaced her home furnace and tells us about her journey from realizing that there is something wrong with the furnace to becoming a satisfied customer of a local HVAC contractor.